Terms of Service.

1. Agreement

These Terms of Service (the “Terms”) govern your access to and use of AutoKnerd (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a dealership or organization, you represent that you have authority to bind it, and “you” refers to that organization.

2. The Service

AutoKnerd is a customer-experience coaching platform for car dealerships. Team members run short, AI-guided practice sessions; managers set a weekly coaching focus; and owners and general managers see where to coach across their stores, along with AI-generated coaching summaries. Features vary by plan.

3. Accounts

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. You must be at least 18 (or the age of majority in your state) to use the Service. Accounts are for dealership staff — owners, general managers, managers, and the team members a dealership enrolls.

4. Plans, billing, and trials

• Paid plans are billed as described at checkout (for example, per rooftop/store or per billable seat), monthly or annually.
• Auto-renewal. Paid subscriptions are processed by our payment processor and automatically renew at the end of each billing period at the then-current price, unless you cancel before the renewal date. You may cancel anytime; cancellation stops the next renewal and you keep access through the end of the paid period. [Attorney to confirm state-specific auto-renewal notice/cancellation language.]
• Fees are billed in advance and are non-refundable except as required by law. [Confirm refund/cancellation policy.]
• We may change pricing on a going-forward basis with [30 days'] notice.
• Taxes are your responsibility unless stated otherwise.

5. Your content and data

Your Content. You retain ownership of the materials you upload and of the data your dealership collects from its team through the Service (“Customer Data”). You grant us a limited license to host, process, and display Your Content solely to provide the Service.

Roles. For account data we are the controller; for Customer Data we act as your processor / service provider under the Data Processing Agreement, which is incorporated by reference for business customers.

Your responsibilities. You are responsible for having the rights and permissions needed to collect and process the team data you gather through the Service, and for using the Service in compliance with applicable employment and privacy laws. You must not use the Service to collect data you are not permitted to collect.

6. Acceptable use

You agree to the Acceptable Use Policy, which is part of these Terms. In short: no illegal, harmful, infringing, or abusive use, and no attempts to breach security, scrape, or overload the Service.

7. AI features

Certain features generate practice scenarios and coaching summaries using a third-party AI provider (Google's Gemini). AI output may be inaccurate or incomplete; you are responsible for reviewing it before relying on it, and it should not be the sole basis for employment or disciplinary decisions without human review. Do not submit content you are not permitted to disclose to a third-party processor.

8. Our intellectual property

We own the Service and all related software, trademarks, and content (excluding Your Content). We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms. The name “AutoKnerd,” the wordmark, and our branding are our trademarks.

9. Third-party services

The Service relies on third-party providers (for example, payments, hosting, and AI). Your use of those may be subject to their terms, and we are not responsible for third-party services.

10. Suspension and termination

We may suspend or terminate access for violation of these Terms, non-payment, or to protect the Service or others. You may cancel at any time. On termination, your right to use the Service ends, and we will handle Customer Data per the Data Processing Agreement and Privacy Policy (return or deletion).

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. [Attorney to finalize.]

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOKNERD LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, AND OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNTS YOU PAID IN THE PRIOR 12 MONTHS. [Attorney to finalize caps and carve-outs.]

13. Indemnification

You will indemnify us for claims arising from Your Content, your Customer Data, or your violation of these Terms or law. [Attorney to finalize scope and mutuality.]

14. Governing law and disputes

These Terms are governed by the laws of the State of [STATE — attorney to set], without regard to conflicts of law. [Attorney to choose exclusive jurisdiction or binding arbitration with a class-action waiver.]

15. Changes

We may update these Terms; material changes will be noticed. Continued use after changes means acceptance.

16. Contact

AutoKnerd LLC · legal@autoknerd.com