The AutoKnerd Podcast
Behavioral intelligence for dealership customer experience.
Where dealership leaders learn how to stabilize customer experience and build trust-driven performance systems.
For Consultants Who Want to Apply These Skills
AutoDriveCX turns podcast insights into repeatable showroom behavior through guided drills, discovery frameworks, and trust-driven conversation practice.
Listen On
System Telemetry
Episodes Published
80
Average Episode Length
25 min
Topics Covered
Trust, CX, coaching, behavior
Latest Episode Date
Apr 1, 2026
CX Intelligence Feed
It’s Not the Fee… It’s the Reaction That Kills the Deal
Apr 1, 2026
Most dealerships don’t lose deals because of price… They lose them in the moment a customer reacts to a fee. In this episode, we break down what that reaction actually means, why it happens, and what it reveals about your store’s transparency, trust, and commu...
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